Thank you for your support of www.organicfootsupport.com! We are committed to providing you with high-quality bamboo arch supports that ensure you feel comfortable and satisfied after using them. Here is our refund policy:
- Refund Request
If you are not satisfied with your bamboo arch support, you can request a refund within 14 days of receiving the product.
Please submit a refund request through our customer service email [email protected] or website contact form and provide your order number and relevant purchase information. - Return Conditions
All returned products must be in original condition, unused, and retain the original packaging with all accessories and instructions.
Once your refund request is confirmed, we will send you the return address and detailed return procedures. - Return Shipping Costs
The customer is responsible for the return shipping costs. It is recommended that you use a trackable method to ensure the safe return of the product.
If the product is returned due to quality issues (such as damage, defects) or product errors, the relevant shipping costs will be borne by us. - Refund Processing
Once we receive the returned product and confirm that it meets the refund conditions, we will process your refund within 2 business days.
The refund will be returned to you via the original payment method, and the arrival time may vary depending on your bank or payment platform. - Damage or Defects
If the product you received was damaged or defective during transportation, please contact our customer service within 2 days of receiving the product and provide relevant photos and evidence. We will provide you with a replacement or full refund without paying for return shipping. - Customer Support
If you have any questions about the refund terms or need further assistance, please feel free to contact our customer service team, we will be happy to serve you.
Thank you for choosing www.organicfootsupport.com, we look forward to providing you with quality products and services!